PERCYDIGITAL
Front Desk by PercyDigital

Your team can’t always get to the phone. Front Desk can.

When a call goes unanswered, Front Desk texts the caller back from your business number within seconds, keeps the conversation going, and alerts your office so someone can confirm the job.

Book a 15-min demo See how it works

Founded by an active-duty U.S. Army Soldier

Bayou Comfort HVACYour business number
Missed call · 2:14 PM

Hi, this is Bayou Comfort HVAC. Sorry we missed your call. What’s going on with your AC or heat? Reply here and we’ll help. Reply STOP to opt out.Sent automatically · 2:14 PM

AC is blowing warm air. 77084. Can someone come today?2:16 PM

Got it. Our office will text you shortly to confirm a time.2:16 PM

Office alert New text from a missed caller: AC blowing warm, ZIP 77084, wants service today. Reply to confirm.

Example conversation. Shop name and details are illustrative.

First 3 Houston shops get founding pricing – book a demo.

Book a demo
Demo video coming soon

Watch a real missed call turn into a text conversation.

Watch the demo

A missed call, recovered in under a minute.

On the demo call you’ll call our test line, let it ring out, and get the text on your own phone. No slides, no dashboard tour.

Try it live on a demo
The gap

The phone rings. Nobody can get to it. Now what?

Peak season

Techs are in attics. The office is slammed.

Summer breakdowns hit all at once. Calls stack up while everyone is on a job, and a caller who doesn’t hear back usually calls the next shop.

After hours

Voicemail sits until morning.

Evening and weekend callers want an answer now, not on Monday.

Reviews

“They never called me back.”

The reviews that hurt most are about silence, not service. A fast reply closes that gap.

How it works

Instant reply. Real conversation. Your office confirms.

  1. 1

    A call goes unanswered

    Busy, after hours, or everyone’s on a job. Front Desk notices the missed call right away.

  2. 2

    The caller gets a text

    A friendly message written in your shop’s voice goes out from your business number and asks what they need.

  3. 3

    Your office takes it from there

    Your team gets alerted, reads the reply, and confirms the appointment. Nothing is booked without a real person.

A small HVAC office desk with a phone and work orders
What you get

Built, installed, and managed for your shop.

  • Missed-call text-backEvery missed caller gets a reply within seconds.
  • Your number staysWorks with the business line your customers already call.
  • Messages in your voiceWe write the first text with you so it sounds like your shop.
  • Shared text inboxYour team replies from a phone or computer. Every conversation is saved.
  • Office alertsKnow right away when a missed caller texts back.
  • Opt-out handling built inSTOP requests are honored automatically.
Fit

Who Front Desk is for.

A good fit

  • Houston-area HVAC shops, from owner-operators to growing teams
  • Shops that miss calls during busy hours or after hours
  • Other home-service trades: plumbing, electrical, roofing

Not what we do

  • We don’t run ads or sell leads
  • We don’t replace your dispatcher
  • We don’t send marketing blasts to your customers
Questions

Common questions.

Is this a marketing or lead-gen service?

No. Front Desk helps your team respond to the calls you already get. We don’t run ads, buy leads, or do SEO.

Do I need a new phone number?

No. Front Desk works with your existing business number, so customers call the same number they always have.

What if my team answers the call?

Nothing extra happens. Front Desk only sends a text when a call is missed.

Can I change what the text says?

Yes. We write the first version with you on the setup call, and you can ask us to change it anytime.

Does it book appointments on its own?

No. Front Desk starts the conversation and alerts your office. A real person on your team confirms every appointment.

How much does it cost?

Pricing is covered on the demo call. The first 3 Houston shops get founding pricing.

What happens if a customer replies STOP?

They’re unsubscribed right away and won’t get more texts from that number.

Book a demo

See Front Desk on your own phone. 15 minutes.

We’ll walk through the text-back, the conversation, and the office alert using your shop as the example. If it’s not a fit, we’ll tell you.

First 3 Houston shops get founding pricing – book a demo.

Book a demo

Questions first? Email support@percydigital.co.